We always strive to offer the best possible service
However, if at any point you become unhappy or concerned about the service we have provided to you, you should inform us immediately so that we can do our best to resolve the problem for you.
In the first instance, it may be helpful to discuss your concerns with the individual who is working on your case. We will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please contact us for a copy of our complaints procedure.
Legal Ombudsman
If we are unable to resolve the complaint with you then you can have the complaint independently reviewed by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from Solicitors.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint, and
- No more than one year from the date of the act/omission being complained about; or
- No more than one year from the date when you should have realised there was cause for complaint.
More information
If you would like more information about the Legal Ombudsman, you can contact them here:
Visit: www.legalombudsman.org.uk
Call: 0300 5550 333 between 10am to 4pm Monday to Friday (excl. bank holidays).
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Solicitors Regulation Authority
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other protected characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Visit: https://www.sra.org.uk/consumers/problems/report-solicitor/
