Call us: 0161 928 3201
Email us: Click Here


COVID-19: Despite the pandemic, we continue to offer a full range of services from our offices in Altrincham and out in the community. We are committed to providing a safe and secure service and have introduced robust measures to ensure the safety of our clients and colleagues. We ask that visitors to our offices wear face coverings and use the PPE provided. For more information on how we are ensuring your safety, contact us on 0161 928 3201.

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you, you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to discuss your concerns with the individual who is working on your case. We will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please contact us for a copy of our complaints procedure.

If we are unable to resolve the complaint with you then you can have the complaint independently reviewed by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from Solicitors.

Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

·         Within six months of receiving a final response to your complaint; and

·         No more than six years from the date of act/omission; or

·         No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, you can contact them here:

Visit: www.legalombudsman.org.uk

Call: 03005550333 between 9am to 5pm.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Visit: https://www.sra.org.uk/consumers/problems/report-solicitor/

Conveyancing Quality

Telephone

0161 928 3201


Hill and Company Solicitors

4-8 Market Street, Altrincham

Cheshire WA14 1QD


E Mail

Click here


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Hill and Company Solicitors in Altrincham Cheshire, offer a wide range of legal services. Our departments are headed by experienced senior solicitors who are specialists in their areas of Law.
Don’t hesitate to contact us for further details of our services or if you have a legal matter we can help you with.
We have a limited number of appointments each week, so please get in touch to arrange an appointment.