We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided to you, you should inform us immediately so that we can do our best to resolve the problem for you. In the first instance it may be helpful to discuss your concerns with the individual who is working on your case. We will do our best to resolve any issues at this stage. If you would like to make a formal complaint, please contact us for a copy of our complaints procedure.
If we are unable to resolve the complaint with you then you can have the complaint independently reviewed by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from Solicitors.
Before accepting a complaint for investigation the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
· Within six months of receiving a final response to your complaint; and
· No more than six years from the date of act/omission; or
· No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, you can contact them here:
Call: 03005550333 between 9am to 5pm.
Post: Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.